Your key responsibilities

• For your customer portfolio, you are responsible for the coordination and organisation of their Customer Care.

• You organise the operational follow-up of incoming issues or improvements and coordinate the planning to effectively resolve them, while always keeping close attention to the agreed budgets. 

• You are responsible for the escalations of your clients and work with your peers to resolve issues.

• You are in close contact with your customers, understand their strategy to support them with their roadmap content definition.

• You take part in discussing and implementing new service delivery strategies to improve the overall customer experience.

Skills for success

• You have your residence in Belgium and speak fluent Dutch and English. French is a plus.

• You have 2-5 years of experience with implementing or managing software packages, either as a consultant, project manager, or service delivery manager.

• You have a strong affinity with IT and master 1 or more key business domains like Finance, Logistics, and/or Manufacturing.

• Knowledge or experience with CRM and/or ERP applications is a plus.

• Other qualities: eye for detail, strong focus on customer centricity

• Excellent communicator.

• You put your client first and travel between your home office, work office, and customer when needed.

What do we offer

• Top of market salary package (company car, insurances, meal vouchers, bonus, net allowances, ...)

• Flexibility in a hybrid working environment where you can work from our various locations.

• Tailor-made training courses to support your professional development.

• Challenging projects, top colleagues, and fun company events.

• A growing, financially healthy, and international organization with a focus on product development in Microsoft Dynamics.